We aim for full transparency around payments. All costs are advised in advance of invoicing, because we think surprises should be nice.
The initial site build is an intensive process. In most cases, the most expensive aspect of our products and services.
Project costs are determined by a fixed quote or an estimate. We generally offer fixed quotes. Where not enough information is made available to determine a projects true scope, we provide an estimate instead.
Should additional work be required, it will always be quoted upon before work is commenced, so you remain in control of the project budget.
Work commences with a 40% deposit, with the remainder paid in equal instalments over 6 months.
Your monthly hosting fee covers software and security updates for your website. Should something go wrong with your hosting account, if not caused by improper use, or failure to protect security by the client, we fix it at no charge.
Your domain registration is renewed in 12 month blocks and may be hosted through ourselves, or another company. The domain name is what people type into their address bar to be able to find you. The settings applied to your account work as directions to find your site.
Updates to the function, content or look and feel of your site can be made at any time. Depending on the scope of the work, they may be treated at a small package of work, or as a project.
WHAT ARE MY PAYMENT OPTIONS?
Everyone has their own preferred way to pay, that’s why we try to give our customers as many payment options as is feasible for us to manage.
Pay from your account to ours directly. Transfers can be set up as a once-off or ongoing arrangement. We also have an OSKO PayID available.
We use GoCardless to provide you with a fee-free Direct Debit arrangement. Sign up and never have to worry about scheduling another payment again.
PayPal is linked to our online invoices for your convenience. Simply click through to a PayPal checkout to authorise payment.
Credit Cards can be used as your PayPal funding source, or payments made over the phone via PayPal Here. No credit card information is kept on file.
We understand that sometimes things come up and payments may be late. We do ask that you give us as much notice of this as possible. Knowing that the payment will be late and when payment will be made will help us pay our bills on time too.
It makes it very difficult to keep our prices down if customers are consistently late with payments. If three consecutive payments are made late, we will require you to move to a direct debit arrangement to continue hosting with us.
Invoices paid via GoCardless, PayPal and PayPal Here are automatically marked as paid at the time of processing. Payments made via Bank Transfer are generally marked as paid on the next business day after receipt.
Bank Transfers have been long trusted as a reliable method of payment.
Payments received via Bank Transfer are generally marked on the invoice as paid on the next business day after receipt. Our bank processes payments on the day of receipt, so depending on your bank processes, this is usually completed within 24 business hours. We ask that the customer name and Invoice Number are included in the reference to speed this process for you.
OSKO is a banking payment service from BPAY that allows fast transfers of funds directly from your bank account. It is now available through most banks. OSKO’s PayID identifies parties in the transfer process, eliminating the need for Account Names, BSBs and Account numbers to complete transactions, allowing you to make a payment to a designated phone number or email address. Our OSKO PayID is included on all our invoices for your convenience.
Direct Debit is a recent addition to our payment options. New clients will be sent an invitation to sign up. Our Direct Debit arrangement can be used to automatically process your payments without having to remember to initiate them each time.
Direct Debit has been introduced as a payment option for a couple of reasons. Not only is it the preferred method of payment for many people and been requested by customers from time to time, but it also allows us to take the focus off account keeping, and to spend more of it on our core business.
We have investigated Direct Debit arrangements in the past, but had not found one that we felt suitable. When we discovered an option that was low fee, charged our customers no fees, and was easily integrated into our accounting system to make payment processing effortless, we knew it was time to make it available to you.
Direct Debit is completely optional in most cases. We only require Direct Debit as a payment method when payments are repeatedly late. Chasing payments takes time away from our core business and makes it difficult for us to pay our bills on time.
GoCardless are the direct debit service providers we have chosen to implement an automatic payment service. A service agreement with GoCardless allows them to take the funds for invoice payment directly from your account, and make it available to us just a few days later. GoCardless will be listed on your account transaction, with Arpastart and your invoice number as the reference.
GoCardless do not charge dishonour fees, but your own bank may place insufficient funds charges on your account. You will need to check your banking terms and conditions to see what, if any, fees apply.
Should you want to pay using Credit Card, our preferred method is to attach it as a funding method to your PayPal account. Where this is not possible, we do have credit card transactions available via PayPal Here.