A customer initiates a payment to us.
They can then send us an email with the details of the work request each time they would like work completed. Please note that pre-paid packages offer convenience and a discounted price, but they do not constitute a priority service. Work must still be arranged as per usual processes. We will, as always, endeavour to have your work requests completed at your convenience. We request that as much notice be given as possible to ensure that we can deliver your services in time.
Time is charged per minute, with a minimum charge of 15 minutes. An invoice will be generated for each individual or group of work requests depending on the circumstances. We apply the credit to that invoice before sending it to the customer with a summary of transactions on the Ongoing Service Package account with the balance attached, allowing you to easily track the credit available to you.
THE SERVICES ONGOING SERVICE PACKAGES COVER INCLUDES:
Process Improvement, Software Consulting, System Integration, Database Migrations, Database Consolidations (Major database work and movement), Web Product Framework Installations, Initial Web-server and DNS setup, SEO and Marketing (Including Keyword research and content creation and optimisation), Web Development (Forms, simple functionality) Web and Print Design and Customer Query Support*.
*Customer Query Support applies to queries passed on from external customers (i.e. our customer’s customers).
Please note that in the unlikely event that one of our products or services fail, we will work without charge to have your services running the way that they should as quickly as possible.